Talisma Service

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Enhance customer service, technical support, relationship management, and cost efficiencies

With Talisma® CRM software, customer profiles are always current to help service agents resolve issues quickly and effectively. A complete suite of communication tools enables them to interact with customers by phone, Web, email, live chat, co-browsing, and instant messaging, while the system easily updates the current record of all customer communications.

Unified and integrated
Talisma Service has been built with the explicit objective of providing a unified view of customer communications across all service channels: phone, self-service, Web forms, email, chat, phone, SMS, print, in-person visits, and more.

Feature rich 
Talisma CRM's depth of features and functionality provides clear insight into customer histories and preferences, enabling customer service agents to resolve issues that much faster and accurately.

Enterprise-class platform
Talisma Service is built on top of an enterprise-class platform infrastructure that provides the sophistication and scalability required for Talisma Service to grow with your organization's needs.